Need additional help?
Our support team can help with account questions, workflow problems, billing questions, and issues creating or publishing campaigns.
DraftSend Support
Help, support, and how DraftSend works.
Get oriented quickly, understand the campaign workflow, and find the right starting point for newsletters, promo pages, templates, examples, and support.
Quick start
- Create or log in to your DraftSend account.
- Choose whether you want to start from a template, demo, or starter example.
- Add your business details, offer, images, links, and call-to-action.
- Use AI assistance to draft, rewrite, or adapt campaign content.
- Preview the campaign before publishing or sending.
- Publish as a newsletter, promo page, business profile page, or social-ready copy where supported.
Common starting points
Templates
Choose a ready-made layout when you already know the type of campaign you want to build.
Demos
View finished campaign examples when you want to see what the final result can look like.
Starter examples
Use practical starter copy when you want a writing direction before customizing your own campaign.
Key concepts
- Workspace — your account or business environment where campaign data is managed.
- Campaign — a newsletter, promo page, profile page, or social-ready message you create.
- Template — a reusable structure that gives your campaign a polished layout.
- Demo — a finished example you can review for inspiration.
- Starter copy — prewritten campaign wording you can adapt to your own business.
- AI assistance — drafting, rewriting, and adaptation tools that speed up campaign production.
Newsletter workflow
- Choose a newsletter template or finished demo style.
- Add your subject, audience, notes, links, and key points.
- Use DraftSend to help structure the newsletter content.
- Preview the draft and adjust copy, images, links, and call-to-action.
- Send a test or publish when ready, depending on your workflow.
Promo banner workflow
- Upload a clean product, service, event, or business image.
- Add headline text, subheadline text, button label, and destination URL.
- Choose the overlay position and background style for readability.
- Preview the public promo page on desktop and mobile.
- Publish and share the promo link on WhatsApp, social media, or other channels.
Troubleshooting checklist
- Confirm you are logged in to the correct account or workspace.
- Make sure required fields are filled before saving or publishing.
- Check that uploaded images are supported formats and within file-size limits.
- Confirm destination links include the correct full URL.
- Hard refresh your browser if a newly updated page still looks old.
- If the issue continues, submit a support ticket with the page URL and what you expected to happen.
Still need help?
Send us the issue, the page you were using, and what you expected to happen. We’ll help you get unstuck.